Defective Items

A defective item is a commercially produced and distributed good that is:

  1. Unfit for its intended use

  2. Without adequate instructions for its use

  3. Dangerous or harmful for normal use

  4. Inherently dangerous due to defective design, manufacture or assembly

If an ActivLife product is defective, we will exchange it, repair it or refund your money, as required by Australian Consumer Law.

You must notify us of the defect as soon as you become aware of it, but no later than one month after the purchase date. The nature of the defect must be verified by either returning the item or sending a photograph. Where applicable, ActivLife will pay for postage.

In addition to your consumer rights, ActivLife TENS, EMS and ECS control units are covered by a 24 month warranty.

Unopened items

ActivLife will exchange or refund the purchase price of returned, unopened items, if received by us within one month of the purchase date.

In the case of Complete Kits, the outer box can be opened, so long as the electrode pack and lead pack are not opened. The buyer pays for postage and handling.

Opened items - not defective

Electrode packs

Electrodes are consumable items, intended for single person use. Once the packet is opened we cannot re-sell them.

Under Australian Consumer Law:

  • We have a responsibility to refund your money or exchange electrodes if they are defective; please see above

  • We do not have a responsibility to refund or exchange, if you simply change your mind, after you have opened the pack

TENS machine Complete Kits

If you have purchased a TENS Complete Kit and then:

  • Change your mind after opening the accessories, or

  • Decide you are not satisfied with the therapeutic benefit...

...we will refund the purchase price less $50. The following conditions apply:

  • You must contact us within 2 weeks of receiving the product, to tell us you will be returning it

  • The product, minus the electrodes, is then returned to us undamaged, within 7 days of this notification

PLEASE NOTE: We cannot refund your money if you have already made a Health Insurance Claim.